Case Studies
Traffic on the Retail Division’s Partner site increased 293% from February 2006 to June 2006 through new business processes, implemented by iBizSoft. The new features of Oracle Commerce enabled our retail stores the ability to place orders in real time online versus phoning in orders. New business processes ease of setting up customer master with full integration with EBusiness Suite, seamless processing of online orders with segmented custom catalog and efficient handling of various rules within the commerce engine. Click here to learn more.
With the expertise of iBizSoft, improved the efficiency of the service staff and exponentially increased the online orders by streamlining the process which included easy search of SKUs using part number or serial number. This helped overall reduction in the cost, improved high agent turn over, increased knowledge management processes resulting in reduced call volume, improved customer experience and satisfaction equating to increased revenue. Click here to learn more.
With the dedicated, problem-solving team of iBizSoft, online business quadrupled in a span of just 6 months with improved performance using enhanced search functionalities, customer experience and overall shopping features (such as product comparison, favorites, purchase list etc). Click here to learn more.
Using Service Cloud solution provided by iBizSoft, our team was able to streamline the online service requests which in turn is integrated with the backend legacy system, resulting in reducing our operational costs and improving customer satisfaction considerably. Click here to learn more.
With the Commerce solutions implemented by iBizSoft experts, we were able to cut down on the customer service related tasks, increasing the overall efficiency of CSRs where they are now able to focus on their core activities. Click here to learn more.
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