In today’s e-commerce environment, accepting return items in web stores is standard functionality. Providing returns functionality both reduces the cost of doing business for merchants, and provides a invaluable step toward a complete customer self-service orientation. To address this business requirement, Oracle iStore provides Returns functionality in the Customer UI. Using the Orders menu in the Customer UI, customers can initiate returns for orders which are in “Booked” status in Oracle Order Management. If an approval process is being used, an administrator can use Oracle Order Management to evaluate the returns, and either approve or reject the returns. Merchants can set up returns with or without Oracle Workflow approval mechanisms in place.

With the advent of internet growth, it has become imperative for a merchant to find out the ROI on a website. Who is visiting the site, from what part of the world, what pages are being viewed on daily, weekly or a monthly basis are some of the things that a merchant is always interested in konwing. Google Analytics shows you how people found your site, how they explored it, what pages were visited and lot of other useful information. Basically you can see the ROI on your website very quickly.

In today’s e-commerce environment, accepting return items in web stores is standard functionality. Providing returns functionality both reduces the cost of doing business for merchants, and provides a invaluable step toward a complete customer self-service orientation. To address this business requirement, Oracle iStore provides Returns functionality in the Customer UI. Using the Orders menu in the Customer UI, customers can initiate returns for orders which are in “Booked” status in Oracle Order Management. If an approval process is being used, an administrator can use Oracle Order Management to evaluate the returns, and either approve or reject the returns. Merchants can set up returns with or without Oracle Workflow approval mechanisms in place.