Refund and Cancellation

Our policy lasts 14 days. If 14 days have gone by since your payment, unfortunately we can’t offer you a refund.

Once your refund request is received and inspected, we will send you an email to notify you that we have received your refund request. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@ibizsoftinc.com.

Cancellation of transaction

Cancellation by iBizSoft:There may be certain transactions that iBizSoft is unable to accept and has the right to cancel such Transactions. iBizSoft reserves the right, at its sole discretion, to refuse or cancel any order for any reason whatsoever. Some situations that may result in Buyer's transaction being cancelled include, without limitation, non-availability of the Service ordered by Buyer or inaccuracies or errors in pricing. iBizSoft may also require additional verifications or information before processing any Transaction. All such cancellation shall be without any recourse to Buyer and without any liability to iBizSoft. If Buyer's transaction is so cancelled, after the payment has been processed, the said amount will be reversed / remitted to the Buyer either to the bank account provided by the Buyer for such reversal, or to the payment instrument of the Buyer from which payment was made, or to any pre-paid payment instrument account of the Buyer. In the event a promotional code given by iBizSoft is used for the purchase of the Service, the amount under such promotional code shall not be refunded in case of cancellation of Service. The above is the sole remedy of the Buyer and the sole liability of the iBizSoft for any cancellation of the purchase order by the iBizSoft or otherwise other than by the Buyer.

Cancellation by the Buyer: In case of requests for payment cancellations, iBizSoft reserves the right to accept or reject requests for payment cancellations for any reason whatsoever. As part of usual business practice, if iBizSoft receives a cancellation notice and the payment has not been processed, iBizSoft may cancel the payment and refund the entire amount to Buyer within a reasonable period of time. iBizSoft will not be able to cancel payment transactions that have already been processed by the iBizSoft. Buyer agrees not to dispute the decision made by iBizSoft and accept iBizSoft's decision regarding the cancellation.

Set-off of any benefits availed by the Buyer: In case the Buyer has availed any benefit under any marketing or promotions provided by iBizSoft in relation to the Service for which the payment has been cancelled by the Buyer, Buyer agrees and authorizes iBizSoft to recover such benefits from the Buyer or set-off the same from any refunds to the Buyer.

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