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Oracle Service Cloud web-based Cloud Experience provides a rich online customer experience solution so consumers can research, purchase or resolve issues from any device. Imagine the potential of a solution, offered by iBizSoft, when the same rich online customer experience is integrated with a robust and scalable Oracle Teleservice application. You will be setting a new standard for best-in-class user-interface service by allowing your customers to interact on their own terms while you increase conversions and lower service cost integrated with the best in the industry install-base and scheduling functionalities from Oracle Service.
iBizSoft's Oracle Service Cloud Integration with EBS provides features wherein Incidents generated in Service Cloud can be seemlessly integrated with Oracle Service Request created in Oracle Teleservice or Customer Support modules.Serves the anytime, anywhere consumer in a seamless, personal way