Automating using RPAs

iBizSoft has invested in various industry practices that have exhibited the highest automation potential, such as Banking and Financial Services, Insurance, Healthcare Providers, Manufacturing, Telecommunications to name a few.

Banking & Financial Services

Insurance

Healthcare

Manufacturing

Tele communications

Banking & Financial Services

Banking and Financial Services (BFS) has been one of the earliest adopters of automation because of the critical value it brings to the business.

Attaining Industry Leading NPS Scores

Become a "Front to Back" Digital Bank

Be an Employer of Choice

Each of the automation opportunities intended to attain industry-leading NPS scores is aligned to high ROI use cases. Take a look at the key benefits.

Customer Servicing

Smart Emails

Detects, Prioritizes and extracts email messages while providing insights.

1-2

Minutes saving per email

Retail Lending/Mortgage

Loan Estimating & Approvals

Provides end to end loan origination documents processing.

30-45

Days to close a loan

Client Lifecycle Management

Client Onboarding

Leverages Process mining to eliminate bottlenecks.

10%

Acceleration in client onboarding

Each of the automation opportunities intended to become a "Front to Back" digital bank are aligned to high ROI use cases. Here are the key benefits.

Cards and Payments

Dispute Management

Classification manages chargebacks and resolves disputes

60%

Increase in productivity

Post Trade Operations

Securities Transaction

Extracts and processes securities data using ML

92%

Accuracy in extraction of unstructured fields

Wholesale Banking

Origination, Underwriting, Loans

Extracts borrower info, performs verification submits to SBA

93%

Reduction in loan processing time

Each of the Automation Opportunities intended to attain industry-leading NPS scores is aligned to high ROI use cases. Here are the benefits of the use cases.

Investment Banking

Pitchbook Creation

Analyst selects template slides, inputs fields and robot navigates to sources to pull data and export

65%

Reduction in manual effort

Risk/Audit

Controls Testing for SOX

Extracts control data, dynamically samples, screenshots and documents workpapers

43

Second controls testing

ESG

Recurring Reporting of ESG Metrics

Collates reporting

80%

AHT reduced for regulatory reports generation

Insurance

Revolutionize internal operations

Drive digital and innovation

ESG and workforce resilience

Lets first look at the automation opportunities that align to the revolutionizing internal operations value driver.

Customer Experience

Enabling Self-Service

Utilize conversational AI and ML for omni-channel routing based on customer's preferred channel

25%

Reduction in average handling time

Channel/ML

Outbound Back Office Processing

Data management for post-issuance billing, and post-decision for claims

40%

Ops cost reduction

360 View of the Customer

Manage Channel Preferences

Deliver channel preferences across transactions - quote, billing, service and claims to proactively address needs

60%

Improvement in customer service scores

Each of the automation opportunities intended to drive digital innovation are aligned to high ROI use cases. Take a look at the key benefits.

Product Innovation

Aggregate and Validate Data

Combine and validate policy admin, claims, billing, datawarehouse, and external sources

60%

Faster time to market

Profitable Underwriting

Quote to Bind

Data gathering from web/portal submission, extraction, and pre-fill from external sources

25%

Increase in quote conversion rate

Claims Performance

Claims, Handling

Conducts tasks company’s critical applications, including those used for claims, and core policy handling

15%

Increase in claims decisions per employee

Each of the Automation Opportunities for improving ESG and workforce resilience are aligned to high ROI use cases. Take a look at the key benefits.

Digital Assistants by Persona

Underwriter Digital Assistant

Reduces mundane, repetitive tasks allowing employees more time to work on value added tasks

40%

Released capacity

Citizen-Led Enablement

Citizen Developer

Attract and retain talent by giving them efficient and simplified tools to do the job

30%

Improved employee retention rate

Sustainability & ESG

Corporate SustainabilityReporting Directive

Adhere proactively to regulatory initiatives such as EU taxonomy

100%

Adherence to compliance, auditing, and reporting for ESG

Healthcare

Deliver word-class quality healthcare

Affordable healthcare and access to all consumers

Patients, not profits are the focus

Each of the automation opportunites set to deliver world class quality healthcare are aligned to high ROI use cases. Take a look at some key benefits.

Personalized Medicine

Pre-Procedure Patient Education

Executes processes daily using core RPA capabilities

20-45%

Increase in patient compliance

Value-Based Care

eClinician Digital Assistant

Posting adjustments at the encounter level, applies action code, and identifies work items

25-30%

Physician satisfaction improvement

Care Care Management and Coordination

Data Sharing between Systems

Shares data and information between systems and across complex institutions

15-20%

Less clinical errors

Each of the automation opportunities set to deliver affordable healthcare and access to all consumers are aligned to high ROI use cases. Here are some key benefits.

Customer-Driven

OnlineSelf-Service

On-line self-service options for scheduling, accessing results, and conversing with your caregiver

30-40%

Improved NPS

Affordability

AdministrativeAutomations

Reduce non-value added work and administrative burdens to provide cost appropriate care

15-30%

Cost reduction

Patient Access

Telehealth and Remote Monitoring

Point-of-care options, such as telehealth, remote monitoring, and in-home visits to engage patients

10-25%

Health equity improvement

Each of the automation opportunities enabling the focus on patient, not profits value driver are aligned to hign ROI use cases. Some of the key benefits are as follows.

Reporting and Compliance

Revenue Cycle Management

Maximize revenues, and improve quality with 100% in-depth audits and timely government reporting

60-70%

Decrease in denials due to SLA

Utilization Management

Integrated Functions

Combines utilization review, risk management, and quality assurance to ensure the judicious use of resources

10-20%

Reduction in unnecessary tests

Health Equity

Out-of-NetworkCase Agreements

Manages the queue and extracts the information from epic and enters the information into the external connect form

$1-6M

Savings for large hospital

Manufacturing

Engage

Re-Imaging R&D

Streamline

Each of the automation opportunites set to engage customers and employees is aligned to high ROI use cases. Here's the key benefits.

Empower Employees

Invoice Processing

Automating finance and logistics operations invoice processing being

64%

More labor productivity

Automate Customer Engagement

Customer Service

Automating customer service by utilizing Chatbots

10-45%

Cost savings

Drive Top Line through Sales and Marketing

Master Data Validation

Automating supplier master data validation

20%

Faster cycle time

Each of the automation opportunities set to re-imaging R&D is aligned to high ROI use cases. Take a look at the key benefits.

Automating R&D

TransferringCost Centers

Automating Engineering Services Cost Center transfers

41%

Fewer Engineering Hours

Creating New Products and Services

End-to-End Development Visibility

Automating Cross-functional Operations

89%

Less Time to Market

Reimaging Manufacturing Models

Procurement

Automating supply chain and procurement

80%

Error reduction

Each of the automation opportunities set to streamline operations and supply chains is aligned to high ROI use cases. Here are the benefits of the use cases.

Automating Operations

Invoice ERP

Automating Invoice ERP and accounting processes

10-40%

Operating Cost Reduction

Streamlining Supply Chains

Intelligent Error Detection

Automating intelligent detection of errors omissions, and brand and design defects

33%

Faster Delivery

Automating Sourcing

ERP OrderProcess

Automating ERP Order processing

10-90%

Inventory Reduction

Telecommunication

Employer of choice

World-class customer-led business

Revolutionize internal operations

Each of the automation opportunites to become an employer of choice is aligned to high ROI use cases. Here are some key benefits.

Account Managers

Automated Proposals

Automating in-moment transcripts to sell new solutions & automated proposals

10%

Reduced order cycle time

Field Service

Site Visit Summary

Automating relevant information for each site visit with a single click

10-45%

Cost savings

Network Engineer

Proactive Network FailureResolution

Automating monitoring of network nodes to identify the potential for failure, notifies the support team, takes corrective action or seeks engineer approval

24-60%

Worker time savings

Each of the automation opportunities to enable a world-class customer-led business is aligned to high ROI use cases. Take a look at the key benefits.

Predictive Churn

Predictive ChurnReduction

Automating using Al to identify high probability churn customers by analyzing inquiries, sales, complaints, billing issues, orders in progress

10%

Churn reduction

Complaints Management

Complaints Classification & Routing

Automating assessment of incoming complaints, classifying by issue type, and routing appropriately using Al

60%

Improved AHT

Predictive Maintenance

Customer Equipment Maintenance

Automating identification of issues and resolving the problem proactively

90%

Prediction of which customers will call in tomorrow

Each of the automation opportunities enabling expanded service offerings is aligned to high ROI use cases. Take a look at the key benefits.

5G and Managed Services

Managed Services Offerings

Automating high speed quotation, automated proposals, places orders, manage 24-hour SLA and escalating issues

30%

Savings given new services revenue options

IOT

Sensor Alert Management

Automating integration of sensor information, triggering actions/alerts on irregularities and engages human in the loop

20%

Increased revenue of managed services

Cybersecurity

Network Monitoring and Resolution

Automating monitoring of networks for intrusion & faults, then taking action or triggering human in the loop

30%

Increase in intrusion detections

Robotic process automation (RPA) technology is transforming how businesses operate.

RPAs are easy to use and its quick ROI pays for itself with long term profitable outcomes.

Easy to Use & Powerful

Quick ROI

Low total cost of Ownership

Where can you start your Finance Automation Journey?

Procedure to Pay

Order to Cash

Record to Report

Treasury Management

Banking & Financial Services

Insurance

Healthcare

Manufacturing

Tele communications

Banking & Financial Services

Attaining Industry Leading NPS Scores

Become a "Front to Back" Digital Bank

Be an Employer of Choice

Smart Emails

1-2

Loan Estimating & Approvals

30-45

Client Onboarding

10%

Dispute Management

60%

Securities Transaction

92%

Origination, Underwriting, Loans

93%

Pitchbook Creation

65%

Controls Testing for SOX

43

Recurring Reporting of ESG Metrics

80%

Insurance

Revolutionize internal operations

Drive digital and innovation

ESG and workforce resilience

Enabling Self-Service

25%

Outbound Back Office Processing

40%

Manage Channel Preferences

60%

Aggregate and Validate Data

60%

Quote to Bind

25%

Claims, Handling

15%

Underwriter Digital Assistant

40%

Citizen Developer

30%

Corporate SustainabilityReporting Directive

100%

Healthcare

Deliver word-class quality healthcare

Affordable healthcare and access to all consumers

Patients, not profits are the focus

Pre-Procedure Patient Education

20-45%

eClinician Digital Assistant

25-30%

Data Sharing between Systems

15-20%

OnlineSelf-Service

30-40%

AdministrativeAutomations

15-30%

Telehealth and Remote Monitoring

10-25%

Revenue Cycle Management

60-70%

Integrated Functions

10-20%

Out-of-NetworkCase Agreements