Oracle CPQ integration with Oracle E-Business Suite

Configure Price Quote (CPQ), or Big Machines (before the Oracle acquisition) helps companies improve margins and increase sales productivity. It is a flexible, scalable, enterprise-ready solution that enables organizations to accurately capture orders for complex products/services and generate quotes within minutes.

Let us consider a typical sales cycle wherein the customer calls the sales person and requests a quote for a product. The sales person logs in to the CPQ Cloud application and prepares the quote. This product can either be available off-the-shelf or has to be assembled based on the customer’s requirements. As part of the quotation process, CPQ gets the product’s and/or its components information from back end system like E-Business Suite (EBS) or other SCM applications. Once the quote is completed it is sent to the customer and when it is approved, the sales person converts the quote into an order. At this point, CPQ submits the order to EBS for its fulfillment to the customer.

There are two integration points in the above scenario. The first integration point is when CPQ has to pull information from EBS like product availability, product price etc. and the second is when CPQ has to push information into EBS when submitting an order. In both cases, EBS will have Web Service API interfaces for CPQ to call. We have implemented the push-integration of calling EBS web service to submit an order from CPQ.

When an quote is submitted to create and order, an ‘order_action’ process begins in CPQ. This ‘order_action’ is configured to call a BML (Business Markup Language) function ‘InvokeWebService’, This BML function is configured to call EBS Web Service URL defined in CPQ’s ‘INT_SYSTEM_DETAILS’ data table. The quote data is defined as a SOAP packet and sent to EBS as body of the web service call. All the mapping between the CPQ Quote fields and EBS order fields are implemented in this web service. Once the order is created in EBS, order information is returned to CPQ and displayed on Quote Transaction Page.

All information is encrypted and transmitted over internet using SSL (Socket Secured Layer) over HTTPS.

In summary, key technical integration points between CPQ and EBS are:

Configuring CPQ’s ‘Order Start’ action to call BML function ‘Invoke Web Service’ method.
Defining BML Invoke Web Service method
Defining EBS Web Service in INT_SYSTEM_DETAILS data table
Develop EBS Web Service to implement mapping between CPQ Quote fields and EBS Order fields and create and order in EBS
Send the order information back to CPQ

Reach out to sales@ibizsoftinc.com to learn more about the integration between Oracle CPQ and E-Business Suite. http://www.ibizsoftinc.com/Demo/Integrating-Oracle-CPQ-with-Oracle-EBS.php

Oracle Service Cloud integration with Oracle E-Business Suite

Oracle Service Cloud web-based Cloud Experience provides a rich online customer experience solution so consumers can research, purchase or resolve issues from any device. Imagine the potential of a solution, offered by iBizSoft, when the same rich online customer experience is integrated with a robust and scalable Oracle Teleservice application. You will be setting a new standard for best-in-class user-interface service by allowing your customers to interact on their own terms while you increase conversions and lower service cost integrated with the best in the industry install-base and scheduling functionalities from Oracle Service.

Oracle Service Cloud is an ideal front-end for receiving and chronicling customer interactions initiated by phone, web, chat, email or social media. Customer service agents can use it to interact with customers, track the status of open issues, or with the right integration order replacement parts and dispatch technicians to customer locations. Links with the ERP system ensure a seamless flow of data and functions

iBizSoft’s Oracle Service Cloud (RightNow Knowledgebase) integration with Endeca offers a powerful combination for the Oracle Cloud and Oracle Commerce users in guided search functionality. Endeca users know its Guided Search is the most effective way for customers to dynamically explore the storefront and find relevant and desired items quickly. Considering RightNow’s (Oracle Service Cloud) knowledgebase is open to Endeca’s guided search functionalities, this integration offers a powerful guided search functionality. Value adding Features

- Search for Oracle Service Cloud knowledgebase article on an Endeca based website
- Extract Oracle Service Cloud knowledgebase data into Endeca MDEX engine
- Generate reports from the Oracle Service Cloud interface
- Convert RightNow XMLs to Endeca compatible XML files

Reach out to sales@ibizsoftinc.com to learn more about the integration between Oracle Service Cloud with Endeca and E-Business Suite. http://ibizsoftinc.com/Demo/RightNow_EBS_Integration.php

Oracle Commerce Cloud integration with Authorize.NET

Oracle Cloud is a hosting platform where Oracle Applications such as ERP Cloud, HCM, Cloud Commerce etc are hosted. Besides these applications, Oracle Cloud also provides services like PaaS (Platform as a Service), SaaS (Software as a Service), IaaS, JCS/ICS (Integrated Cloud Services) This combination of applications and services provide a robust environment for an organization’s IT requirements. However, seamless integration of these disparate and discrete applications on cloud or on premise or from the same vendor or from a third party vendor is a critical business requirement which hasn’t been accomplished successfully.

Businesses require seamless flow of information and data throughout the organization. iBizSoft team has implemented integration of various Oracle Cloud applications with third party vendor applications. This article discusses one such integration between Oracle Commerce Cloud(OCC) and Authorize.Net Payment Gateway. OCC is a cloud-based e-commerce platform and Authorize.Net is a third party credit-card payment gateway. Shopping cart applications developed on OCC platform make credit card payments through Authorize.NET Gateway.

There are two technical features that allow the integration between these two applications – WebHook in OCC and RESTful APIs from Authorize.NET Payment Gateway. When an OCC e-commerce shopping cart order is submitted for payment, the OCC platform calls the Web Service API configured in the WebHook for Payment Gateway. The Authorize.NET Payment Gateway processes this information and returns success or error message back to OCC. If the payment is successful, then OCC will continue completion of OCC order processing and send it for shipping. The order stays in an incomplete state, if there’s an error when processing the Credit Cards. Highest level of security is maintained between the two applications. OCC is hosted on Oracle Cloud platform behind a firewall and communicates with third party applications using Secured Socket Layer (SSL) over HTTPS, wherein SSL encrypts data before transmitting the data within the cloud ecosystem. The receiving client decrypts this data with Private-Public key combination.

iBizSoft is agnostic to Cloud technology and the payment processors or gateways. We are a 1-stop-shop for all your functional and technical needs. After having implemented 200+ eCommerce sites that include EBS integrations, iBizSoft team shows the finesse to adapt to any technology in less than 2 weeks.

Reach out to sales@ibizsoftinc.com to learn more about this integration.

http://www.ibizsoftinc.com/Demo/OCC-AuthorizeNet-Payment-Gateway.php

Intuitive Portal integrated with Oracle E-Business Suite & SAP

Adopting to a Portal or being able to access data in a snap are one of most ambitious projects taken up by many organizations. As with any of your Enterprise-level projects, there are challenges one has to deal with on making Portal-implementation a success. rnrnWith eComchain's Portal application, we have taken care of the following areas for you – technology, governance, scoping, integration with Oracle E-Business Suite or SAP ERP applications, with an enhanced user experience and more. rnrnVisit http://portal.ecomchain.com, a Cloud-based (AWS) hosted solution that integrates with Order Management, Inventory, Customer, Service Contracts to give you valuable snapshot of how the business is doing for any particular period or for any particular customer. Our team is continuously working to enhance the features offered. rnrnContact Us http://www.ibizsoftinc.com/contact.php to learn more about this solution.

Improved Customer Experience for iStore Users

iBizSoft has been implementing Oracle iStore since 2001. With more than 100+ iStore implementations to its credit for customers like Starbucks, TempurPedic, TaylorMade, BIC, LifeFitness and many such marque organizations around the globe. rnrniBizSoft team developed a unique integration between iStore and Solr, the Open Source Search Engine or Platform. Solr runs as a standalone full-text search server. Using iStore Catalog, iBizSoft team deployed Solr integration with iStore, improving the Search features such as Type Ahead, Spell Check and also be able to display facets or filters on the left side of a catalog page. Along with a responsive design, the integration between iStore and Solr has increased site visits thus increasing the online revenue. rnrnImagine one of your vendors or dealers having to place orders on a B2B Online Store (built using iStore), using a clunky slow desktop, compared to walking around with an iPad and being able to place orders in just few taps on the iPad.

A Sneak Peak in to Order Management Cloud

So what's the best way to learn features & functionalities in Oracle's Order Management Cloud – Purchase It ! iBizSoft team took almost 3 months to understand the various features of Order Management Cloud. Compared to Oracle EBS Order Management, the cloud-version has miles to go. rnrnThere are a bunch of extensions that iBizSoft team developed for EBS Order Management, however the same extensions could take some time to show up in the Cloud version.

Fusion Accounting Hub

EBS R12 has a common accounting engine for all subledgers called Subledger Accounting (SLA). There is also a platform for customers to generate accounting for all their non-Oracle Apps transactional systems using a rule based system called Financial Accounting Hub (FAH) which exposes the SLA rules engine to external systems which enables bringing those into EBS and generating the accounting for multiple systems in one place, using standardized, transparent accounting rules.

B2B Solutions Using Oracle Commerce (ATG)

iBizSoft team has been implementing Oracle iStore B2B solutions for organizations such as Starbucks, Lifefitness, McGrawHill, BIC and many other Fortune 1000 companies around the globe.rnOracle Commerce (ATG) is being used by global retailers such as Neiman Marcus, JC Penny, Michael Kors, Vodafone, AT&T and many others using its B2C eCommerce solutions that provide merchandising, marketing, content personalization, automated recommendations and many such retail-related services which is not implemented for a typical B2BeCommercesite.

Order Approval in Oracle Commerce for B2B implementations

For many B2B implementations, typically there is an Order approval process to ensure the customer (or a buyer / purchaser) has met with the Payment terms of the merchant. This approval process needs to be built for any Oracle Commerce implementation. rnrniBizSoft team has provided with the entire Order Approval process flow by using components / properties relevant to Order approval in Oracle Commerce. rnrnReach out to sales@ibizsoftinc.com if interested in learning more about this solution. rn