Chatbots for Oracle Commerce Cloud
A chatbot is a computer program which conducts a conversation via auditory or textual methods. Such programs are often designed to convincingly simulate how a human would behave as a conversational partner, thus adding an Artificial Intelligence angle to eCommerce. This also helps in quick conversions, increasing online revenue. On some of the interactive eCommerce sites, Chatbots are also called Virtual Assistants.
Integrating Chatbots with a scalable, robust Oracle Commerce Cloud storefront gives end users the flexibility to be able to chat for immediate and important questions they may have when browsing the storefront.
Consumers would be able to ask questions related to the status of their Service Requests and Orders, with answers being displayed by the Chatbot engine based on the backend setups. Chatbot can be setup in such a way that any request related to the Service Requests can be integrated with Oracle Service Cloud. Similarly any request related to Orders can be integrated with Oracle ERP Cloud. There are many such useful features offered with this integration, taking Oracle Commerce Cloud to a higher level of Customer Experience.