Service Management

  • iBizSoft follows strict adherence to promised SLA's. We have rigorously designed our SLA through guidance from ITIL framework. Our SLA Promise - web store up 99.9 %.
  • 24×7 prioritized(L1,L2,L3, L4 and L5) support system that efficiently solves business critical tickets. Reduce downtime risks end to end in Oracle Commerce. Reduce downtime and make sure Business is always ON and ready.
  • Highly capable support desk takes very minimal turnaround time to respond and fix issues in the hosting architecture. Maintain high visibility in issue resolution and bill for services accurately

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