A holistic approach integrating Oracle Cloud platforms
Since early 2017, iBizSoft team has been diligently putting getting various functionalities of Oracle Cloud platforms such as Commerce, Service, ERP, Social, Marketing and Sales, providing holistic approach to various businesses, demonstrating the value of being a 1-stop-Oracle-shop for various departments of the business.
We, at iBizSofft, developed a bunch of use cases, typically implemented or followed at various levels of a business, for eg.
- Consumer places an Order via Oracle Commerce Cloud (OCC) , Order is created in real time with in Oracle ERP Cloud
- Information related to Abandoned carts is very useful to the Sales team of the organization. This information is integrated with Oracle Sales Cloud or any sales application to capture the info as a Lead or an Opportunity
- Chatbots integration with OCC helps stay connected with the customer, by answering questions via the virtual assistant, which can be further extended integrate with Oracle Service Cloud, ERP (or ERP Cloud) to provide real time information
- Quote Created in OCC can be queried by Salesrep in Oracle Sales Cloud
- Registered OCC B2B users can be managed within Oracle ERP Cloud
and many more such use cases are being developed. https://youtu.be/2KDQ_bEWwC0