Introduction
Oracle EBS suite provides various customer management modules such as Contact center, Service Request, Responsibility Mapping, Problem codes Mapping, Status Group and Transition. All these services are available to the Oracle EBS user either via oracle forms or web pages. In the era of mobile communication, Oracle services in the form of iOS or Android application will provide the user a portable and faster access. To create oracle services as Android /iOS application, we use Oracle ADF Mobile, which enables developers to build and extend enterprise applications for iOS and Android from a single code base. Based on a hybrid mobile architecture, ADF Mobile supports access to native device services, enables offline applications and protects enterprise investments from future technology shifts.
Login
Login option allows a user to access the Oracle EBS services based on the login credential given by him/her.
Services
•Responsibility Mapping:
A user can enter in to the ‘Service Responsibility Setup page’ by selecting the ‘Responsibility Mapping’ link. Service Responsibility Setup page lists all responsibility details with an update and delete option.
A user can delete or update a particular responsibility details by selecting the update or delete option. On selecting the update link leads to the ‘Responsibility Mapping’ page where a responsibility mapping can be created or updated.
•Contact Center:
Contact Center page can be accessed by selecting the Contact center link in Services.
The Contact center page allows a user to search and update a particular Service Request details based on a search by option given by the user
The ‘Contact Center page’ displays the details such as Service Request details, Interactions details, Notes details etc based on a single search.
•Status Groups and Transitions:
This page can be accessed by selecting the ‘Status Groups and Transitions’ link in Services page. The page lists all the available status groups with an edit option. A user can search a particular status group using the search option. A new Status group can be created using the ‘Create Status Group’ page by selecting the ‘Add New’ button.
The edit option corresponding to a status group leads to the ‘Detail’ page, which allows the user to edit the status group details or add/edit/delete a particular status or transition details.
•Problem Code Mapping:
A user can enter in to this page by selecting the ‘Problem Code Mapping’ link in services. The page displays a list of problem codes with an edit option.
A user can update a particular problem code by selecting the ‘Edit’ option corresponds to it.
