Oracle Service allows the routing of the Service Requests created based on employees belonging to a territory or a group. Here are the steps involved in Setting up of employees, assigning them to a group and assign the group to a territory (or countries). Navigation To Create the Employees : US Super HRMS Manager à People …read more
This is a cool feature that has been implemented in iStore R12. This involves the implementation of Oracle Payments (previously known as Oracle iPayment). Oracle Payments offers the merchants ability to turn on or off the option to enforce iStore users to provide the Statement Billing Address. This has been done, mainly, to prevent fraudulent transactions. …read more
Personally, I feel this is a cool feature to disable Creating or Updating registered users for a B2B account, where the Primary Users had all the abilities to control the user’s access, with a set of roles assigned to them. With the help of a profile option, we can disable the Creating or Updating of …read more
Prior to R12 Oracle iStore, whenever a customer registers online, for an account, duplicate account get created. And this B2B customer,would await for the approval from an iStore Administrator. During the Approval process iStore administrator had to select the correct account that the B2B Customer belonged to, since the new account does not display the default Shipping/Billing Addresses or …read more
iStore Release 12 Oracle has definitely given iStore Release 12, the much needed face lift with a new look and feel, that the customers have been deparately waiting for. Some new features that makes it look keeping-upto-web-standards, is the merging of Shipping And Billing Addresses for a B2C user (this is not the case of …read more
We contacted Murad Inc. (http://www.murad.com) when we came to know from Oracle circles, they are having issues with the performance of Oracle iStore (11.5.7 version). Its around that time we, at ibizsoft, had come up with a unique solution of generating orders using Oracle’s standard APIs. However, this also involved using Oracle standard APIs for User and customer …read more
Care & feeding your E-Business Suite deployment – Creating a highly effective E-Business Suite support organization Many of us have experienced the post-go-live transition when our systems integrator has ensured us that things are stable, and they will only be a phone call away should we need them. This period is a stark contrast to …read more
Most of the issues that I have come across with iSupport, while Creating or Updating Service Requests, have been related to Workflow Notifications. Most likely the users (or customers) are not getting the notifications on Creating a Service Request or if a CSR updates the Service Request using forms-based Customer Support or Teleservice modules. There …read more
Basic setup of a Specialty Store does not involve a whole lot of effort, provided backend ERP parameters related to General Ledger, Order Management, Payment Methods (in Receivables), Freight Methods (in Shipping) , Inventory Organization and various others are setup appropriately. Initial setup of a Specialty Store is also dependent on the hundreds of IBE …read more
Oracle iPayment is an electronic payment processing solution designed for application developers, system integrators, and enterprises that need to interact with payment processors for their new or existing Internet or client/server e-commerce applications to process Credit Cards or Purchase Cards. It lets you build integrations with financial institutions and payment processors for payment and receipt processing. …read more
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